Terms & Conditions + Refund & Return Policy

Terms & Conditions – Green Care Service

Effective Date: 02-09-2025

1. Introduction

By using our website and services, you agree to these Terms & Conditions. Green Care Service provides 100% organic and authentic products for rooftop gardening, including micronutrients, microorganisms, and tricho-compost.

2. Products & Services

  • We sell Plant Micronutrients, Beneficial Microorganisms, Tricho-Compost, and Combo Packages.

  • Each product is sealed, clearly labeled, and delivered with usage instructions.

  • We provide a free rooftop gardening guidebook and expert consultation to help customers succeed.

3. Orders & Payments

  • Orders can be placed via our website, Facebook page, or phone/WhatsApp.

  • Payments accepted: Cash on Delivery (COD) and mobile banking.

  • Order confirmation will be sent via SMS, phone, or email.

4. Delivery Policy

  • We deliver across Bangladesh.

  • Delivery usually takes 2–5 working days, depending on location.

  • Customers may check the product at the time of delivery.

5. Return & Refund Policy

  • Customers may return products if they are wrong, damaged, expired, or tampered.

  • Used products are not eligible for return.

  • Refunds or replacements will be provided based on return approval.

6. Customer Responsibilities

  • Provide accurate details (name, address, phone number).

  • Follow the guidebook and expert instructions for correct product usage.

  • Misuse of products is not our responsibility.

7. Liability Disclaimer

  • Our products are 100% organic, but results may vary depending on environment, soil, and usage.

  • We do not guarantee exact yield results but provide maximum support for best outcomes.

8. Changes to Terms

Green Care Service reserves the right to update these Terms at any time.

 

📑 Refund & Return Policy – Green Care Service

Effective Date: 02-09-2025

1. Eligibility for Return

You may request a return if:

  • You received the wrong product.

  • The product was damaged, tampered, or leaked on delivery.

  • The product was expired.

2. Conditions for Return

  • Customers must check products during delivery.

  • Once accepted and used, items cannot be returned.

  • Incorrect usage is not our responsibility.

3. Refund Process

  • Approved refunds will be processed within 7 working days (depending on payment method).

  • Customers may choose between a refund or product replacement.

4. Non-Returnable Items

  • Partially used products.

  • Products damaged due to customer mishandling.

5. Contact for Refund/Return

To request a refund or return: